Returns and Exchange Policy

Returns and Exchange Policy

Returns Policy

Things happen, circumstances change and people are different. No matter how much we think that you will love No love our Samba Days Experience Package we know this can’t always be the case. So we have tried to make our return and exchange policy as straight forward as possible.

  1. If you are a consumer and have purchased your Samba Days Experience Package from us using our website, you have a right to ask for a refund up to 14 days from the date of your purchase, provided you have not opened the Samba Days Experience Package, booked an Experience with one of our Service Providers or obtained an Experience.

  2. If you are a consumer and have purchased our Samba Days Experience Package from a participating retailer, any refund or credit will be subject to the store's own terms and conditions. Product must not have been opened, booked an Experience with one of our Service Providers or obtained an Experience.

    3. How to obtain a refund

  3. To obtain your refund, you must give written notice to us by hand, by registered mail, by recorded delivery at the address shown below in paragraph 4 below, giving details of the Samba Days Experience Package you ordered and (where appropriate) to whom its delivered. NOTIFICATION BY TELEPHONE, FAX OR E-MAIL IS NOT SUFFICIENT.

  4. If you exercise your right of refund after the Samba Days Experience Package has been shipped to you, you will be responsible for returning the Samba Days Experience Package to us by a recorded delivery at your own cost, in its original packaging and in unmarked condition. The Samba Days Experience Package must be returned to the address shown below. You must take reasonable care to ensure the Samba Days Experience Package is not damaged in the meantime or in transit

    Address to Returns/Exchanges Samba Days, 3464 Semenyk Court, #101, Mississauga, Ontario L5C 4P8

    Payment

  5. Once you have notified us that you want a refund and provided you have complied with the terms herein, we will refund or re-credit you within 30 days for the price of the Samba Days Experience Package (excluding delivery charges and credit or debit card fees).

  6. You do not have the right for a refund if you have opened the package, or booked your Experience with one of our Service Providers.

  7. Refunds are always made to the person who purchased the Samba Days Experience Package, and if originally purchased by credit or debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new card.

  8. If the Samba Days Experience Package has been purchased from a retail store any refund or credit will be subject to the store's own terms and conditions.

Extended Holiday Return Policy

Samba Days Experience Packages purchased between November 21st and December 31st can be returned through to January 31st. All other returns policies apply.

Exchange

You may exchange your Samba Days Experience Package, for one of our other themes which are detailed on our website, within 28 days from the date of your purchase, provided you have not opened the Samba Days Experience Package, or booked an Experience with one of our Service Providers or obtained an Experience. Your request for an exchange must in writing and delivered to us by hand, by registered mail, or by recorded delivery at the address shown in paragraph 4. Your request must be accompanied by the original Samba Days Experience Package you ordered.

If requested more than 14 days after purchase will incur a $25 administration charge. You will be charged for the cost of delivery of the substituted Samba Days Experience Package. In addition, if the substituted Samba Days Experience Package costs more than the original one already purchased then you must pay the difference. If the exchanged Samba Days package is lower in price then we cannot refund you the difference unless it is requested within 14 days of purchase. An exchanged Samba Days Experience Package then become non returnable, non refundable and non exchangeable.